Industries
Tourism

Data Protection for Tourism, Hospitality, and Food Service

Tourism, Hospitality & Food Service process sensitive guest data. Data protection & IT security are essential to meet legal requirements & maintain trust.
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Data Protection for Tourism, Hospitality, and Food Service
Secure Protection for Sensitive Data
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Why is this important?

Why is Data Protection so Important in Tourism?

In the tourism, hospitality, and food service sectors , companies must process a variety of personal data – from booking information to payment details and guest data. Data protection and information security play a crucial role in meeting legal requirements and maintaining guest trust.

Dangers & Risks

Data protection and security are essential in tourism for legal compliance, protection, and trust.

  • Booking Systems: Manage GDPR-compliant.
  • Payment Data: Adhere to PCI-DSS standard.
  • Wi-Fi: Secure through encryption.
  • Cybersecurity: Use updates and firewalls.
  • Access: Grant access only to authorized personnel.
  • POS Systems: Secure data storage.
  • Loyalty Programs: Obtain consent.
  • Bookings: GDPR-compliant, even with third-party providers.
  • Data Transfer: Safeguards for non-EU transfers.
  • Tour Operators: Privacy-compliant transfers.
  • Cookies: Tracking only with consent.
  • Video Surveillance: Signage, only for risk prevention.
  • Smart Hotel: Only store necessary data.
Attention
Data Protection in Public Tourism: Yes, the obligation to appoint a DPO also applies here. Since many tourism companies are public bodies, they are subject to the BDSG and must appoint a data protection officer – regardless of their legal form. State laws also regulate this obligation.
Our solution

Is an external data protection officer worthwhile in the tourism industry?

Yes, an external data protection officer can be worthwhile in the tourism industry, especially for smaller companies or businesses without their own data protection expertise. Advantages include:

Legal Compliance – Compliance with GDPR & BDSG without internal training.
Cost Savings – No full-time position required, flexible support.
Expertise – Experience with industry-specific requirements & booking systems.
Risk Minimization – Protection against warnings and fines.

Hotels, tour operators, and hospitality businesses that process a lot of personal data particularly benefit from professional support.

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Immediate measures

What you can do right now

Update Privacy Policy
Provide transparent information on data processing on websites, booking systems & guest registration.
Obtain consent
Ensure clear consent for newsletters, reviews, and marketing activities.
Restrict access rights
Allow employees to access only necessary data to prevent unauthorized use.
Review retention periods
Store data such as guest information or invoices only as long as legally required.
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You have any questions? Let's get started!

At first glance, data protection and information security may seem complex. Fortunately, they don’t have to be. Our experts will show you what really matters for your business. Free of charge, with no obligation, and straight to the point. 
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Customer experiences

What customers in your industry have to say

Professional, external support from Proliance, with their industry expertise, was necessary to meet strict requirements, increase guest trust, and build internal expertise at Ruby Hotels. Proliance was chosen as the partner.
Lucas Höfer
Group Director Systems & Innovation Management
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Professional, external support from Proliance, with their industry expertise, was necessary to meet strict requirements, increase guest trust, and build internal expertise at Ruby Hotels. Proliance was chosen as the partner.
Lucas Höfer
Group Director Systems & Innovation Management
Our solutions

Advice that suits you and works in everyday life

We create tailor-made service packages tailored to your company size, your processes and your goals. Together, we implement data protection and information security in such a way that they are legally secure, understandable and practicable in day-to-day business.

Data protection
Data protection: legally secure and suitable for everyday use
We make data protection the strength of your business. With clear processes, personal advice, innovative modular software and solutions that suit your company.
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information security
Information security: structured and future-proof
With Proliance InfoSec, you establish an ISMS that meets requirements and at the same time sustainably secures your IT and processes.
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Whistleblower protection
Whistleblower protection: digital and simple
Proliance Whistle is your legally secure whistleblower solution. Reporting channel, documentation and case management: everything included, everything supervised.
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